How to make an inquiry?
You are welcomed to choose the below six methods to make travel inquiries to PTT:
1) call us directly at +86 28 85108253
2) send us email at pttservice@gmail.com
3) you can leave messages by filling the quick submit form under every tour itinerary on our website
4) you can also click “Book This Tour” button at the end of every tour itinerary to fill a booking form(it can be regarded as a tour inquiry form also), which enable you to state your travel requests more detailed, which also enable PTT to make exact tour plan and quotation for you quickly.
5) Talk with our travel advisor Online
MSN: pttservice@hotmail.com
Skype: pttservice
6) you are warmly welcomed to visit our office to speak with our travel advisor for your inquiry. Our company address is: No B3-311, Rome Holiday Palace, East Gaoshengqiao RD. Chengdu, Sichuan, China
Tel:86 28 85108253
Fax:86 28 85108251
Our office hours are 09:00am-06:00pm (GMT +08:00), Monday to Friday
For all the inquiries from different ways, you will get a reply from one of PTT’s travel advisor within 24 hours.
How & when to make bookings?
You are suggested to make your booking two months before travel and you can complete your booking by following steps:
1) We understand that you can not book tours until clearly understand the tours after some inquiries, especially for private tours. You can send us your inquires first, we will never charge any modification fees before your final satisfaction, no matter how many times you have made adjustments.
2) As soon as you make up your mind to book our tours, a Travel Confirmation Letter will be sent to you to state every travel services and relevant terms clearly.
3) Please look through your confirmation letter and confirm with PTT as soon as possible (as the service you will get will be mostly possible to be kept as stated in the confirmation letter as early as possible). It is better for you to sign in the confirmation letter and send us back by fax at +86 28 85108251 or attach scanned letter pages by email. As we do not like to cause any inconvenience to you, it is also acceptable by filling your name and date at the end of the letter, and send the letter back by email attachment with telling us you confirm the travel confirmation letter in email body.
4) Please execute travel deposit as stipulated in the letter. Generally 20% of the total travel fare will be required as travel deposit as per your numbers of persons, and travel duration. You can pay us deposit by Paypal online payment with 4% commission fee, wire transfer to our USD account, West Union if there is a branch at your residential city. Please email us to tell your fulfillment of your deposit if you use Paypal or West Union. Please fax us your payment receipt if you pay by wire transfer, after getting your faxed receipt, we will immediately start to execute travel arrangements to secure all the travel services, but without waiting for your deposit reaching at our account.
5) As soon as your deposit reaches at our account, you will be confirmed by an invoice issued by PTT.
6) A travel memo will be sent to you 4 days before travel time to tell your electronic air ticket numbers(if it is included), hotel name and address(if it is included), guide’s name and phone numbers, etc.
7) Everything is ready, please print out your travel confirmation letter and travel memo as your voucher traveling in China. Please also remember our travel agency’s telephone number and your travel advisor’s number.
8) Pay balance as appointed in the travel confirmation letter.
Your travel confirmation letter with Pan-Tibet Travel (hereafter referred to as PTT) is subject to the terms and conditions below. The receipt of your deposit and/or final payment will indicate that you and your travel agent (when applicable) have read these terms and conditions, and that you (and your agent) have accepted them.
Tour Price
PTT does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice. It is essential that you check with us for any changes or variations to the information shown on our web sites. This will allow us to advise you of any such changes that we are aware of either before you book your holiday, or prior to your departure.
PTT currently quotes tour prices in US Dollars on our web site to give you an idea of the tour cost and quote in RMB to you at the time when you are making bookings.
1. Should a revaluation of the Chinese Renminbi occur, PTT will honor all quotations for tours that have been fully paid at the time of the revaluation.
2. Customers who have not paid for their tour in full at the time of any revaluation will be required to pay the difference between the old and new price calculated in Renminbi. PTT will never charge more that our quotation that has been accepted by you, our client.
Price Includes:
* Economy class Chinese internal air ticket with tax or train ticket if they are requested (E-ticket available mostly)
* Hotel accommodations and surcharges as specified
* Ground transportation with professional driver including airport/train station pick-up
* Sightseeing and entrance fees per itinerary
* Daily meals as specified
* English-speaking guides throughout tour(other language speaking tour guide with special request in advance)
* Travel accidental insurance from China Life Insurance Co. for body injury caused by accidents in tour
* All necessary travel documents for visiting Tibet
* the Chinese government taxes and the city construction fees
Price Excludes:
* Chinese Visa fee
* International air ticket arrival and departure of Chinese travel destinations
* Gratuities to local guides and drivers wherever applicable
* Personal expenses, such as laundry service, hotel phone call fare. Air insurance & excess baggage charges.
* Optional items, such as cultural shows, characteristic tour.c
* Any item or service not specifically listed in the itinerary as included
Reservation & Deposit
You are suggested to make your booking two months before travel, especially during summer high travel season or you hope to ask for a tailor-made tour plan.
Click here to see how to make inquires and bookings from PTT.
--20-50% of total cost as the deposit is required at the time of booking (that is within three working days after the confirmation letter is signed between
you, our clients and PTT).
You can pay deposit by:
* Paypal online payment
* West Union
* Wire Transfer
Please click here to get to know the details of payment methods.
Balance/Final
--Balance of the total tour fare is due 15 days prior to the departure date. Failure to comply with this requirement will result in automatic cancellation
of reservation and forfeiture of deposit. In the event that reservation is made within 15 days of the departure date, full payment is due immediately upon
confirmation.
You can pay balance/final payment by:
* Paypal online payment
* West Union
* Wire Transfer
Travelers Cheque, Credit Card, Cash are also applicable by special requests in advance. Please click here to get to know the details of payment methods.
Paymentcancellation & Refund
All cancellation requests must be made in writing. Cancellation refund will be issued within 10 working days of our receipt of your written cancellation
request.
The cancellation fees will be assessed as follows:
Up to 30 days prior to departure.......................USD40/person
29-16 days prior to departure.........................10% of the tour cost
15-7 days prior to departure.........................20% of the tour cost
6-3 days prior to departure.........................50% of the tour cost
2 days or less, or no show.............................100% of the tour costv
After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.
Currency Fluctuation
All prices are based on foreign exchange rates at the time of publication. Prices may change in the event of increased land or air costs that are beyond PTTs control. PTT reserves the right to alter the price of any tour. Any price increase will normally be notified 30 days prior to departure.
Alteration
We understand that you can not book tours until clearly understand the tours after some inquiries, especially for private tours. No modification fees are required before your final confirmation, no matter how many times you ask for tour adjustments.
However for any changes after confirmation that affect destination, departure date, tour extension and /or guest names, an administration fee of USD30 per change is requested, in addition to any other fees levied by airlines, railway bureau, hotels, transportation company, cruise company. PTT reserves the right to modify the itinerary of the tour if flight schedule or any events beyond our control make such alterations necessary. If the confirmed tour has to be changed only due to the guests own wishes during the tour, the guest is required to pay for the corresponding additional cost. Too late alteration mightnot be workable.
Travel Documents
It is the clients responsibility to obtain valid passport and travel visa. The client is responsible for providing PTT with correct, complete and accurate information regarding personal details. PTT accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate
documentation. For Tibet travel, relevant Tibet travel permits are required, PTT will assist client to get all necessary travel permits. Please click here to get to know the permits and how to apply for.
Health & Fitness Requirements
You must advise us in writing, at or prior to booking, of any physical, emotional or mental condition which may require professional attention during the trip or may require the use of special equipment. If you fail to disclose any such conditions, PTT may refuse to allow you to take the trip and you will forfeit the trip cost and in such event we shall have no liability, financial or otherwise.
If you are so challenged, you must bring and be responsible for all necessary items related to your condition. If any such condition arises after the trip is booked, you must advise us in writing immediately. Failure to advise us shall release PTT and all professional personnel from any liability related to such condition or its treatment.
If you require a wheelchair, you must provide your own small, collapsible wheelchair. Certain features, and certain trips, are not wheelchair-accessible. Wecannot guarantee any wheelchair assistance or accessibility in international destinations. PTT reserves the right to decline any trip participant whose condition, in our opinion, may affect the health, safety or enjoyment of other participants.
PTT is not responsible for the costs of any medical treatment you may require during the trip. Under no circumstances is PTT responsible for the quality ofmedical care, or lack thereof, you may receive while on the trip.
Anyone over the age of 74 is required to submit a completed doctors certificate for PTT to assess their ability to travel.
Anyone who suffers heart-attack, pulmonary disease, and hypertension is not suggested to enter Tibet.
Insurance
PTT strongly recommends that all travellers purchase trip cancellation & interruption, hospital and medical, and baggage insurance to protect their travel plans in your residential country. Moreover, for clients booking package tour, a travel accidental insurance from China Life Insurance Co. for body injury caused by accidents in tour will be included in our tour cost. But it does not compensate for losses of personal belongings and property.
Baggage
During the tour each client is limited to one piece of checked luggage, which according to the Chinese air carriers must weigh no more than 20kg (44 lbs).
One carry-on weighing no more than 5kg is allowed. The client must be able to lift and comfortably transport their own luggage short distances as porter service may not be available at all hotels, airports, train stations, cruise and ferry terminals.
Responsibilities Of PTT
PTT acts only as agent for its suppliers and contractors providing transportation, accommodationand other related travel services. PTT assumes no responsibility or liability for any injury, death, damage, loss, accident with any services resulting directly or indirectly from acts of God, strikes, government regulations, thefts, failure of any means, discrepancies or changes over which it has no control. PTT applies all reasonable checks and measures in utmost good faith to ensure that details in the itinerary are carried out exactly as specified. However, changes, including, but not limited to, substitution of hotels of equal or similar quality and air carriers, may be made out of necessity.
Clients must be aware that there may be different living standards and practices outside of their home country including but not limited to provision of utilities such as water, electricity, accommodation, food preparations and services of all kinds. Under no circumstances shall PTT be responsible for any inconvenience, loss, damage or injury resulting from these conditions. The passenger contract issued together with the air ticket by the air carrier shall constitute the sole contract between the airline and the passenger; PTT shall not be responsible for any delays, substitutions of equipment or any act of omission whatsoever by the carrier, its agent, servants and employees.
Complaint & Claim Against PTT
Any complaint must be brought to the attention of your tour guide or your travel advisor immediately while on the tour, to avoid the potential for similar problems happening again during your trip. In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. PTT will not be liable for any claims made later than 15 days after the completion of your tour.
Reservation with PTT confirms that the client has read, understood and agreed to each and all of the above terms and conditions.
